Studio in a box support

Congratulations on your new Studio in a Box! Getting set up is easy. Simple assembly steps are outlined below. At any point, if you need assistance, you can call our Tech support hotline at 202-847-5908.

Section 1: Camera Setup 

Section 2: FAQ

Section 3: Support

 

If you are looking for more info on how to record yourself, please click here.

​If you are looking for more info on how to connect to our video switcher via vMix Call for an ArchiteX produced event, please click here.

Camera SETUP

 

You have received your Studio in a Box. And it is probably still in the box, so now what?

There's some light assembly required. Please follow the instructions below and don't hesitate to call our tech support if you have any questions throughout the process.

STEP 1

Take your Studio in a Box and place it on a desk or other level surface.

STEP 2

When you open the pelican case you will find the following items:

  • Camera with attached mic and tripod base

  • LED Light with mount attachment

  • HDMI to USB converter

  • Power bricks for camera and light with an AC/power plug

  • Straight extendable column mount for camera

  • Flexible goose-neck mount for light

STEP 3

  • Remove all items except for power bricks

  • Plug in both power bricks and leave them in the case

  • Close and latch the case

STEP 4

Once the case is closed you will find several cables outside of the case which include:

  • Camera mirco HDMI cable (next to camera mount base)

  • Camera charging cable (next to camera mount base)

  • Light charging cable (next to light mount base)

  • HDMI cable (coming from bottom right side of case)

  • Power cable (AC) (coming from bottom right side of case)

STEP 5

  • Attach the camera mount to the camera case

  • Attach the goose-neck lighting mount to the lighting base

STEP 6

Once both camera and light mounts are attached, you should have something that looks like this:

 

STEP 7

Don't forget to take lens cap off by squeezing the two clasps and pulling.

STEP 8

Attaching the camera:

  • Before placing the camera, make sure the camera mounting bracket is armed: the swing arm should be pushed to the side, exposing a silver button

  • Angle the camera as shown in the first photo, then press the camera down flat, engaging the tripod lock

  • You can utilize the wing adjustment on the left side of the camera bracket to adjust tilt up and down

STEP 9

Mounting the light is as simple as screwing the light into the mount.

STEP 10

Time to plug some cables into the camera:

  • Both power and HDMI cables come from the same location on the camera

    • Find the flap on the right side, facing the camera, and slide open the flap exposing the ports

  • Plug in the power cable (top port, see photo)

  • Plug in the HDMI cable (next port down, see photo)

STEP 11

Camera Mode:

Once the camera is turned on make sure it's set to 'Movie Mode' by setting the mode wheel to the film strip icon, as shown in photo below.

STEP 12

Cable for the LED Light:

Plug LED power cable into the back of the light.

STEP 13

Light Control:

Off/On and intensity is controlled from this control wheel (see photo).

Color temperature is controlled from this control wheel (see photo).

STEP 14

Last two cables coming from the bottom right side of the Studio in a Box case are the HDMI for the USB converter and the main power cable. Go ahead and plug the power cable into the nearest outlet.

There is more length of cable tucked in the bottom of the case and can be fed through the side port if more length is needed.

STEP 15

HDMI to USB Converter:

This is how you will get the signal, video and audio, from the camera into your computer. First plug in the HDMI cable into the converter, then plug the converter into a USB port on your computer.

STEP 16

You are connected and ready to go! You can select your new camera and mic from your desired streaming application.

 

If you are joining an ArchiteX production, you are likely using VMixCall. We have the most success calling in to VMixCall via the FireFox browser. When you enter VMixCall, Firefox will give you the option to select your camera and microphone options. Please select USB video device and USB audio device, exact names may differ.

 

 

FAQ

See the questions below for frequently asked questions:

Use the magnifying glass to search by keyword:

1) I have received my ‘Studio in a Box’ and I am ready to assemble, where can I find instructions for set up?


You can find a step by step set up manual by visiting https://www.architex.co/camsupport




2) My computer is not seeing video or audio [MAC]


If you have checked all the hard connections in the 'Studio in the Box’ check your system preferences to make sure your computer sees the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB). It may be displayed as "UT-VID 00K0514891" On older MacOS, there are not system level controls for webcams, and instead MacOS will default to the settings on the application or browser level. However, if your mic selection isn't saving, there is a system level control of your mic. You can access this by clicking on the Apple in the top left corner of the screen and selecting System Preferences. From here, click on Sound and then select the Input tab. This area will list all input devices that are available, and you can set the default as necessary. Unlike the microphone settings, there isn't a specific area to choose or change your default camera. If you are using Mojave (10.14) and above, Mac has added system-level privacy settings and permissions. So If you’re having an issue getting your camera or microphone working after upgrading to Mojave, it could be related to some of the new security and privacy features. One of the updated privacy features requires applications to request permission to access your camera or microphone. To check these settings:

  • Click on the Apple Menu
  • Go to System Preferences
  • Go to the Security & Privacy section
  • Click the Privacy tab, and in the left column you’ll find a section for Camera and Microphone
  • Click on the device you need to allow permissions to
  • In the right column, find the app that isn’t working and check the box next to it to allow it
  • You may need to restart the app to allow the changes




3) My computer is not seeing video or audio [WINDOWS]


If you have checked all the hard connections in the 'Studio in the Box’ check your system preferences to make sure your computer sees the converter ( INOGENI - HDMI to USB 3.0) or ( AJA HDMI to USB). It may be displayed as " UT-VID 00K0514891" In Windows 10, you can set a default Mic, but there are also system-level permissions to allow applications to access your microphone and camera. For both, open up your system settings by clicking on the Start menu and selecting the Settings gear. From the Windows Settings page, choose System. Within System you can click on Sound or Search for Microphone or Camera. Within these settings you can adjust both the default devices and privacy settings. Type in the search area or click Sound, Microphone, or Camera.
MICROPHONE SETTINGS & PERMISSIONS You can adjust your microphone settings within Sound. You an adjust privacy settings within microphone privacy settings; Microphone. CAMERA SETTINGS & PERMISSIONS Similar to microphone settings, you can search Cam or Camera, then choose Camera or Camera privacy settings. Unlike the microphone settings, there isn't a specific area to choose a or change your default camera.




4) Zoom is not seeing my video or audio


Double check all the connections from camera to converter to usb into the computer, on the computer side, double check Zoom has recognized the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB). It may be displayed as "UT-VID 00K0514891" Double check all the connections from Rhodes Mic ⅛’’ connection into the Sony camera’s mic input to the to HDMI into the converter to usb into the computer, on the CPU side double check zoom has recognized the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB)




5) My browser - Chrome - is not recognizing audio or video


There are a few ways to access your mic and camera settings on Chrome. The best way is to copy and paste these links in your web address (URL) area: Site settings: chrome://settings/content Mic: chrome://settings/content/microphone Cam: chrome://settings/content/camera Within Chrome's settings you can manage the default mic and camera, while also allowing or blocking specific websites access to your microphone or camera. Make sure hubilo.com is under 'allowed'. In the drop down at the top of this window, be sure the correct camera is selected, and do the same for the microphone tab: You can also access these permissions by clicking the privacy icon (the lock) within the web address/URL area when you're on the event page:




6) My browser - Firefox - is not recognizing audio or video


Copy and paste this link about:preferences#privacy then scroll down to the Permissions section, and click Settings. There you can choose which websites to Allow access to your microphone and camera. To choose or switch your microphone or camera in Firefox, you'll need to go into your webinar or meeting room. From there, click on the Mic or Camera icon that's just to the left of your URL address, and choose your microphone and camera from the dropdown menu.




7) Why does my light keep flashing?


If you have the battery attached and it is running low, the light will flash to indicate it needs to be charged. If you have the light powered via the ac cable you do not need the battery.




8) How do I adjust the Volume (Gain) of the Rhodes Mic attached to my Camera?


Go into the camera settings by pressing ‘Menu’ and navigate to ‘Movie 2’ and enter ‘Audio Record Level’ to adjust Gain. We’ve found that will the mic approx 2-3ft from the subject, a setting of ‘8’ on the scale will set the mic to good starting point.




9) I am seeing camera information displayed in my shot, how can I get a “clean” signal from my camera?


Go into the camera settings by pressing ‘Menu’ and navigate to SETUP 4 and enter ‘HDMI Settings’ > Navigate to the third option ‘HDMI Info Display’ and toggle ‘Off’ This should give you a “Clean” video feed without any camera information displayed to your CPU.




10) My video looks dark even if I have my light on and set properly, what can I do to fix this?


Double check that the ISO settings in your Sony a6400 Camera are set to ‘AUTO’ - You can navigate to this setting by pressing the right side of the navigation wheel where ‘ISO’ is listed and use the wheel to scroll up to the ‘ISO AUTO’ setting. Select this by pressing enter (the middle button). This will enable the ISO to adapt to the light in your environment for optimal lighting in your video output to your CPU.




11) My video looks out of focus, what can I do to fix this?


Double check that the Focus settings in your Sony a6400 Camera are set to ‘Continuous Focus Mode’ - You can navigate to this setting by pressing the ‘Fn’ button on the back of the camera. Select the ‘Focus Mode’ Menu and use the scroll wheel to select AF-C ‘Continuous AF’ Mode




12) I am Using the ‘Saramonic Lavalier’ included in the ‘Studio in a Box’ kit and would like to adjust the volume (Gain), how can I go about doing this?


Make sure the mic is plugged into a free USB port on your computer that has the ‘Studio in a Box’ as your video source. Go into your computer settings (either Mac or Windows) under your ‘Sound’ setting you can select the device listed as ‘UAC 1.0 Microphone & HID-Mediakey’ and adjust the volume from there.





SUPPORT

 

First, check the FAQ section to be sure your question can't be solved there.

To download manuals for the main elements of the Studio in a Box, click the links below:

If at any point you need assistance, you can always call us: 

Tech support hotline: 202-847-5908.