1) I have received my ‘Studio in a Box’ and I am ready to assemble, where can I find instructions for set up?

You can find a step by step set up manual by visiting https://www.architex.co/camsupport

2) My computer is not seeing video or audio [MAC]

If you have checked all the hard connections in the 'Studio in the Box’ check your system preferences to make sure your computer sees the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB). It may be displayed as "UT-VID 00K0514891" On older MacOS, there are not system level controls for webcams, and instead MacOS will default to the settings on the application or browser level. However, if your mic selection isn't saving, there is a system level control of your mic. You can access this by clicking on the Apple in the top left corner of the screen and selecting System Preferences. From here, click on Sound and then select the Input tab. This area will list all input devices that are available, and you can set the default as necessary. Unlike the microphone settings, there isn't a specific area to choose or change your default camera. If you are using Mojave (10.14) and above, Mac has added system-level privacy settings and permissions. So If you’re having an issue getting your camera or microphone working after upgrading to Mojave, it could be related to some of the new security and privacy features. One of the updated privacy features requires applications to request permission to access your camera or microphone. To check these settings:

• Click on the Apple Menu

• Go to System Preferences

• Go to the Security & Privacy section

• Click the Privacy tab, and in the left column you’ll find a section for Camera and Microphone

• Click on the device you need to allow permissions to

• In the right column, find the app that isn’t working and check the box next to it to allow it

• You may need to restart the app to allow the changes

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3) My computer is not seeing video or audio [WINDOWS]

If you have checked all the hard connections in the 'Studio in the Box’ check your system preferences to make sure your computer sees the converter ( INOGENI - HDMI to USB 3.0) or ( AJA HDMI to USB). It may be displayed as " UT-VID 00K0514891" In Windows 10, you can set a default Mic, but there are also system-level permissions to allow applications to access your microphone and camera. For both, open up your system settings by clicking on the Start menu and selecting the Settings gear. From the Windows Settings page, choose System. Within System you can click on Sound or Search for Microphone or Camera. Within these settings you can adjust both the default devices and privacy settings. Type in the search area or click Sound, Microphone, or Camera.
MICROPHONE SETTINGS & PERMISSIONS You can adjust your microphone settings within Sound. You an adjust privacy settings within microphone privacy settings; Microphone. CAMERA SETTINGS & PERMISSIONS Similar to microphone settings, you can search Cam or Camera, then choose Camera or Camera privacy settings. Unlike the microphone settings, there isn't a specific area to choose a or change your default camera.

4) Zoom is not seeing my video or audio

Double check all the connections from camera to converter to usb into the computer, on the computer side, double check Zoom has recognized the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB). It may be displayed as "UT-VID 00K0514891" Double check all the connections from Rhodes Mic ⅛’’ connection into the Sony camera’s mic input to the to HDMI into the converter to usb into the computer, on the CPU side double check zoom has recognized the converter (INOGENI - HDMI to USB 3.0) or (AJA HDMI to USB)

5) My browser - Chrome - is not recognizing audio or video

There are a few ways to access your mic and camera settings on Chrome. The best way is to copy and paste these links in your web address (URL) area: Site settings: chrome://settings/content Mic: chrome://settings/content/microphone Cam: chrome://settings/content/camera Within Chrome's settings you can manage the default mic and camera, while also allowing or blocking specific websites access to your microphone or camera. Make sure hubilo.com is under 'allowed'. In the drop down at the top of this window, be sure the correct camera is selected, and do the same for the microphone tab: You can also access these permissions by clicking the privacy icon (the lock) within the web address/URL area when you're on the event page:

6) My browser - Firefox - is not recognizing audio or video

Copy and paste this link about:preferences#privacy then scroll down to the Permissions section, and click Settings. There you can choose which websites to Allow access to your microphone and camera. To choose or switch your microphone or camera in Firefox, you'll need to go into your webinar or meeting room. From there, click on the Mic or Camera icon that's just to the left of your URL address, and choose your microphone and camera from the dropdown menu.

7) Why does my light keep flashing?

If you have the battery attached and it is running low, the light will flash to indicate it needs to be charged. If you have the light powered via the ac cable you do not need the battery.

8) How do I adjust the Volume (Gain) of the Rhodes Mic attached to my Camera?

Go into the camera settings by pressing ‘Menu’ and navigate to ‘Movie 2’ and enter ‘Audio Record Level’ to adjust Gain. We’ve found that will the mic approx 2-3ft from the subject, a setting of ‘8’ on the scale will set the mic to good starting point.

9) I am seeing camera information displayed in my shot, how can I get a “clean” signal from my camera?

Go into the camera settings by pressing ‘Menu’ and navigate to SETUP 4 and enter ‘HDMI Settings’ > Navigate to the third option ‘HDMI Info Display’ and toggle ‘Off’ This should give you a “Clean” video feed without any camera information displayed to your CPU.

10) My video looks dark even if I have my light on and set properly, what can I do to fix this?

Double check that the ISO settings in your Sony a6400 Camera are set to ‘AUTO’ - You can navigate to this setting by pressing the right side of the navigation wheel where ‘ISO’ is listed and use the wheel to scroll up to the ‘ISO AUTO’ setting. Select this by pressing enter (the middle button). This will enable the ISO to adapt to the light in your environment for optimal lighting in your video output to your CPU.

11) My video looks out of focus, what can I do to fix this?

Double check that the Focus settings in your Sony a6400 Camera are set to ‘Continuous Focus Mode’ - You can navigate to this setting by pressing the ‘Fn’ button on the back of the camera. Select the ‘Focus Mode’ Menu and use the scroll wheel to select AF-C ‘Continuous AF’ Mode

12) I am Using the ‘Saramonic Lavalier’ included in the ‘Studio in a Box’ kit and would like to adjust the volume (Gain), how can I go about doing this?

Make sure the mic is plugged into a free USB port on your computer that has the ‘Studio in a Box’ as your video source. Go into your computer settings (either Mac or Windows) under your ‘Sound’ setting you can select the device listed as ‘UAC 1.0 Microphone & HID-Mediakey’ and adjust the volume from there.