HUBILO FAQ
Here are some tips on attending events on our "home base" virtual event platform: Hubilo.
Select the category of your question: Access, Navigation, Browser Settings, or Technical Support, then click your question to see the answer.
Click the magnifying glass to search by keyword:
Access
How do I access the online conference?
If you registered for the event, a few days prior to the start, you will get an email inviting you to join the online event community. Click that link to access the event. You will be directed to sign in and set up your profile.
Do I have to download something to run Hubilo?
No. Hubilo runs in your web browser. Please be sure you are using either Chrome or Firefox on a laptop or desktop computer.
What technology do I need?
You need a web browser which runs the internet from your computer. Use a modern web browser for best experience. We highly recommend Chrome or Firefox. As long as your internet works for a Zoom call or similar, it should be sufficient for the Hubilo platform. We also highly recommend attending the conference via a desktop computer or laptop computer, not an iPad or cell phone, if possible, for the best experience.
Can I listen to the conference via phone?
No. Audio can only be heard through Hubilo directly.
I can't log in, what do I do?
Be sure you are using the same email address you used when you purchased your ticket.
Navigation
Where do I start?
Once you are in the event, click through the navigation tool bar along the top. You will join the event in the Lobby tab. The Lobby tab is one stop place for everything about the event. Get quick access to Sessions, Networking, and check out the featured Sponsors and Speakers.
How do I join a session?
Can I ask questions during a speaker’s presentation?
Yes you can! You can submit your questions in the Q&A section next to the video stream on the right hand side.
How can I chat privately to another Attendee?
You can find the list of all attendees in the Attendee tab in the navigation bar. Scroll down to find someone you want to connect with or search for someone.
How do I set up a meeting with another attendee?
Schedule meetings with other attendees by choosing an available time slot. Once they approve you can join a virtual meeting with them at that specific time.
Where do I find the event schedule?
Click on the Agenda tab in the top navigation bar. Select the active session to join by clicking the 'Join Session' or 'Join Room' button.
Technical Support
How do I check if my browser and network is compatible with the streaming software?
Ensure you’re using an up-to-date version of Chrome or Firefox. If Chrome does not work, switch to Firefox and vice versa. You can also check to see if Hubilo has access to your AV devices this way:
- In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
- In the menu bar, go to Preferences or Settings
- Select Privacy and Security
- Find Site Settings
- Under Site Settings, locate Camera and Microphone
- Use these settings to make sure your correct camera and microphone are selected.
- Hubilo should be one of the approved sites. If it's not, follow these steps:
- Go back to the event website.
- To the left of the web address (URL), click the LOCK icon
- Click Site Settings
- Choose "Allow" next to both camera and microphone.
I am getting a 500 or 404 error, what do I do?
If you are getting a 500 error or a 404 error message, try:
- Refreshing the web page (usually the circular arrow next to the web address)
- Closing the internet browser and reopening it
- Try a different type of web browser (Chrome or Firefox)
- Sign out of your Hubilo event and then sign back in
- Restart your computer
- Most importantly, ensure that your web browser is updated and compatible based on the system requirements
I am experiencing audio/video issues, what do I do?
Ensure you’re using an up-to-date version of Chrome or Firefox, and are using a laptop or desktop computer.
If Chrome does not work, switch to Firefox and vice versa.
Check to see if Hubilo has access to your AV devices this way:
- Navigate back to the event website.
- To the left of the web address (URL), click the LOCK icon
- [On Chrome]:
- Click Site Settings [Chrome]
- Choose "Allow" next to both camera and microphone.
- [On Firefox]:
- Click the arrow next to "Connection Secure" then click "More Information"
- Click the Permissions tab
- Choose "Allow" next to both camera and microphone.
- In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
- In the menu bar, go to Preferences or Settings
- Select Privacy and Security
- Find Site Settings
- Under Site Settings, locate Camera and Microphone
- Use these settings to make sure your correct camera and microphone are selected.
- Hubilo should be one of the approved sites. If it's not, follow these steps:
- Go back to the event website.
- To the left of the web address (URL), click the LOCK icon
- Click Site Settings
- Choose "Allow" next to both camera and microphone.
How do I change my camera or microphone input?
Using Chrome, you can access these settings by copy/pasting the following address into your web address bar:
- In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
- In the menu bar, go to Preferences or Settings
- Select Privacy and Security
- Find Site Settings
- Under Site Settings, locate Camera and Microphone
- Use these settings to make sure your correct camera and microphone are selected.
Browser Settings
Chrome
There are a few ways to access your mic and camera settings on Chrome. The best way is to copy and paste these links in your web address (URL) area:
Firefox
For Firefox, copy and paste this link about:preferences#privacy then scroll down to the Permissions section, and click Settings. There you can choose which websites to Allow access to your microphone and camera.
MacOS
-
Click on the Apple Menu -
Go to System Preferences -
Go to the Security & Privacy section -
Click the Privacy tab, and in the left column you’ll find a section for Camera and Microphone -
Click on the device you need to allow permissions to -
In the right column, find the app that isn’t working and check the box next to it to allow it -
You may need to restart the app to allow the changes



Windows
In Windows 10, you can set a default Mic, but there are also system-level permissions to allow applications to access your microphone and camera. For both, open up your system settings by clicking on the Start menu and selecting the Settings gear.