HUBILO FAQ

 

Here are some tips on attending events on our "home base" virtual event platform: Hubilo.

Select the category of your question: Access, Navigation, Browser Settings, or Technical Support, then click your question to see the answer.

Click the magnifying glass to search by keyword:

Access

How do I access the online conference?


If you registered for the event, a few days prior to the start, you will get an email inviting you to join the online event community. Click that link to access the event. You will be directed to sign in and set up your profile. Use the email address you used to register for your ticket for the event set up your profile.




Do I have to download something to run Hubilo?


No. Hubilo runs in your web browser. Please be sure you are using either Chrome or Firefox on a laptop or desktop computer.




What technology do I need?


You need a web browser which runs the internet from your computer. Use a modern web browser for best experience. We highly recommend Chrome or Firefox. As long as your internet works for a Zoom call or similar, it should be sufficient for the Hubilo platform. We also highly recommend attending the conference via a desktop computer or laptop computer, not an iPad or cell phone, if possible, for the best experience.




Can I listen to the conference via phone?


No. Audio can only be heard through Hubilo directly.




I can't log in, what do I do?


Be sure you are using the same email address you used when you purchased your ticket. It sounds silly, but please double check this - this gets mixed up accidentally, frequently. If you don't remember your password, click the forgot password button on the login page. The system will send you a verifcation email to the email address you have supplied. If you still are having issues, contact your event organizer.





Navigation

Where do I start?


Once you are in the event, click through the navigation tool bar along the top. You will join the event in the Lobby tab. The Lobby tab is one stop place for everything about the event. Get quick access to Sessions, Networking, and check out the featured Sponsors and Speakers.




How do I join a session?


You can easily participate in ongoing sessions by clicking on the ' Join Session' button on the cards of featured session from the Lobby tab, or by clicking on the Agenda tab and selecting your session to Join.




Can I ask questions during a speaker’s presentation?


Yes you can! You can submit your questions in the Q&A section next to the video stream on the right hand side.




How can I chat privately to another Attendee?


You can find the list of all attendees in the Attendee tab in the navigation bar. Scroll down to find someone you want to connect with or search for someone. Once you find someone, click on their name, then ' Chat' to send them a chat message. A red dot on the paper airplane icon (top right) will let you both know when you have a new message.




How do I set up a meeting with another attendee?


Schedule meetings with other attendees by choosing an available time slot. Once they approve you can join a virtual meeting with them at that specific time. If you are invited to a meeting you can approve the meeting request by clicking on the “Let’s Meet” button. You can easily join meetings at the specified meeting time, by clicking ‘Join Meeting’.




Where do I find the event schedule?


Click on the Agenda tab in the top navigation bar. Select the active session to join by clicking the 'Join Session' or 'Join Room' button.





Technical Support

How do I check if my browser and network is compatible with the streaming software?


Ensure you’re using an up-to-date version of Chrome or Firefox. If Chrome does not work, switch to Firefox and vice versa. You can also check to see if Hubilo has access to your AV devices this way:

  • In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
  • In the menu bar, go to Preferences or Settings
  • Select Privacy and Security
  • Find Site Settings
  • Under Site Settings, locate Camera and Microphone
    • Use these settings to make sure your correct camera and microphone are selected.
  • Hubilo should be one of the approved sites. If it's not, follow these steps:
    • Go back to the event website.
    • To the left of the web address (URL), click the LOCK icon
    • Click Site Settings
    • Choose "Allow" next to both camera and microphone.
If you'd like to TEST your webcam or mic see these links and click the large play button:




I am getting a 500 or 404 error, what do I do?


If you are getting a 500 error or a 404 error message, try:

  • Refreshing the web page (usually the circular arrow next to the web address)
  • Closing the internet browser and reopening it
  • Try a different type of web browser (Chrome or Firefox)
  • Sign out of your Hubilo event and then sign back in
  • Restart your computer
  • Most importantly, ensure that your web browser is updated and compatible based on the system requirements




I am experiencing audio/video issues, what do I do?


Ensure you’re using an up-to-date version of Chrome or Firefox, and are using a laptop or desktop computer.

If Chrome does not work, switch to Firefox and vice versa.

Check to see if Hubilo has access to your AV devices this way:

  • Navigate back to the event website.
  • To the left of the web address (URL), click the LOCK icon
  • [On Chrome]:
    • Click Site Settings [Chrome]
    • Choose "Allow" next to both camera and microphone.
  • [On Firefox]:
    • Click the arrow next to "Connection Secure" then click "More Information"
    • Click the Permissions tab
  • Choose "Allow" next to both camera and microphone.
These settings can also be accessed via your preferences/settings menu:
  • In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
  • In the menu bar, go to Preferences or Settings
  • Select Privacy and Security
  • Find Site Settings
  • Under Site Settings, locate Camera and Microphone
    • Use these settings to make sure your correct camera and microphone are selected.
  • Hubilo should be one of the approved sites. If it's not, follow these steps:
    • Go back to the event website.
    • To the left of the web address (URL), click the LOCK icon
    • Click Site Settings
    • Choose "Allow" next to both camera and microphone.




How do I change my camera or microphone input?


Using Chrome, you can access these settings by copy/pasting the following address into your web address bar: Camera: chrome://settings/content/camera Microphone: chrome://settings/content/microphone Then use the dropdown box to select the correct camera or microphone. These settings can also be accessed via your preferences/settings menu:

  • In Chrome's menu bar, click Chrome (or the three dots on the top right of the window)
  • In the menu bar, go to Preferences or Settings
  • Select Privacy and Security
  • Find Site Settings
  • Under Site Settings, locate Camera and Microphone
    • Use these settings to make sure your correct camera and microphone are selected.





Browser Settings

Chrome


There are a few ways to access your mic and camera settings on Chrome. The best way is to copy and paste these links in your web address (URL) area: Site settings: chrome://settings/content Mic: chrome://settings/content/microphone Cam: chrome://settings/content/camera Within Chrome's settings you can manage the default mic and camera, while also allowing or blocking specific websites access to your microphone or camera. Make sure hubilo.com is under ' allowed'. You can also access these permissions by clicking the privacy icon (the lock) within the web address/URL area when you're on the event page:




Firefox


For Firefox, copy and paste this link about:preferences#privacy then scroll down to the Permissions section, and click Settings. There you can choose which websites to Allow access to your microphone and camera. To choose or switch your microphone or camera in Firefox, you'll need to go into your webinar or meeting room. From there, click on the Mic or Camera icon that's just to the left of your URL address, and choose your microphone and camera from the dropdown menu.




MacOS


On older MacOS, there are not system level controls for webcams, and instead MacOS will default to the settings on the application or browser level. However, if your mic selection isn't saving, there is a system level control of your mic. You can access this by clicking on the Apple in the top left corner of the screen and selecting System Preferences. From here, click on Sound and then select the Input tab. This area will list all input devices that are available, and you can set the default as necessary. Unlike the microphone settings, there isn't a specific area to choose or change your default camera. If you are using Mojave (10.14) and above, Mac has added system-level privacy settings and permissions. So If you’re having an issue getting your camera or microphone working after upgrading to Mojave, it could be related to some of the new security and privacy features. One of the updated privacy features requires applications to request permission to access your camera or microphone. To check these settings:

  • Click on the Apple Menu
  • Go to System Preferences
  • Go to the Security & Privacy section
  • Click the Privacy tab, and in the left column you’ll find a section for Camera and Microphone
  • Click on the device you need to allow permissions to
  • In the right column, find the app that isn’t working and check the box next to it to allow it
  • You may need to restart the app to allow the changes




Windows


In Windows 10, you can set a default Mic, but there are also system-level permissions to allow applications to access your microphone and camera. For both, open up your system settings by clicking on the Start menu and selecting the Settings gear. From the Windows Settings page, choose System. Within System you can click on Sound or Search for Microphone or Camera. Within these settings you can adjust both the default devices and privacy settings. Type in the search area or click Sound, Microphone, or Camera. MICROPHONE SETTINGS & PERMISSIONS You can adjust your microphone settings within Sound. You an adjust privacy settings within microphone privacy settings; Microphone. CAMERA SETTINGS & PERMISSIONS Similar to microphone settings, you can search Cam or Camera, then choose Camera or Camera privacy settings. Unlike the microphone settings, there isn't a specific area to choose a or change your default camera.